General Terms and Conditions

Updated version dated 2 May 2025

NORMADOC, a French simplified joint stock company (société par actions simplifiée) registered under number RCS 380700708 (Paris B), having its registered office at 44 Rue Liancourt, 75014 Paris, France, represented by its President, Annie Mongodin, with intra-community VAT number FR80380700708, APE code 4649Z, ISO 9001 certified, and contactable at info@normadoc.com, operates as a French purchasing center facilitating access to technical, regulatory, and normative information and to their updates from their respective publishers.
(hereinafter referred to as “NORMADOC”).

These general terms and conditions (hereinafter the “GTC”) govern the provision of products and services offered on or via the website(s) operated by NORMADOC (hereinafter the “Site”).
Any order of products or services placed with NORMADOC shall constitute automatic and unconditional acceptance of these GTC and of the NORMADOC License.
Certain provisions apply only to consumers, defined as individuals or legal entities acting outside their usual place of business, for purposes not falling within the scope of their principal professional activity, and employing no more than five (5) employees (the “Consumers”). Such provisions are clearly identified below.
Unless otherwise provided in these GTC, any information appearing in other documents of any kind shall be deemed given for informational purposes only and shall not be binding.
Please ensure that you have carefully read these GTC and the associated License before confirming your order. For any questions, you may contact us.

Table of contents

1. Definitions
Subscription : The Client’s enrollment in a Service for a specified term, the content of which is defined in the Purchase Order. A Subscription generally includes (i) access to a digital documentary Product (such as standards, technical information, etc.), and (ii) the provision, for the duration of the Service, of associated updates for that Product.
Purchase Order : Document issued by NORMADOC or one of its partners and accepted by the Client, summarizing the terms and content of the order for Products and/or Services, including their price(s).
Client : Any natural or legal person who accepts a Purchase Order.
Order : Client’s formal commitment, upon acceptance of a Purchase Order, to buy one or more Products and/or Services.
Contract : The set of documents consisting of these GTC, the associated NORMADOC License, the Purchase Order, the order confirmation email, where applicable, and the invoices. The Contract is binding on the Parties and shall prevail over any contractual documents issued by the Client, including its own general terms and conditions of sale and/or purchase, and/or its purchase orders.
Informations : Refers to documentary content (including standards, books, reports, technical documentation, etc.), news, content (including training, information, text, images, data, audio, audiovisual, or multimedia content), databases, websites, software solutions and/or search engines, made available to Clients by NORMADOC on or via the Site and/or via the Products and/or Services and/or their components, including RSS feeds.
Party/Partie(s) : Refers to NORMADOC and/or the Client.
Products: Printed and/or digital products marketed or offered by NORMADOC or its partners on or via the Site.
Services : Services marketed or offered by NORMADOC or its partners on or via the Site.
Utilisateur : Any person using the Site or accessing the Products and/or Services.

2. Orders
    2.1 Nature of the Products and Services
NORMADOC facilitates access to a variety of documentation, including:
- Standards (compliance frameworks, regulations, etc.)
- Books (articles, publications, journals, etc.)
- Training
- Technical documentation (reports, technical information, etc.)
These Products are available in printed and/or digital format and, depending on their nature and whether or not they are linked to a Subscription, are either (i) permanently acquired in their current version at the time of purchase, or (ii) made available online for a specified duration.
NORMADOC also offers, among other things, the following Services:
- Alerts
- Regulatory and standards monitoring
- Search engines
NORMADOC reserves the right to modify its Products or Services at any time, including their content or presentation, even if such modifications result in the temporary or permanent unavailability of the said Products or Services. The provisions of Articles 3.2 and 3.3 shall apply to any such changes affecting ongoing Services.
    2.2 Access and use
2.2.1 It is the Client’s responsibility to ensure that the technical specifications of the equipment and software they use (or that their Users use) allow for proper access to the Product(s) and/or Service(s), and that their configuration enables optimal use thereof.
Use of a high-speed Internet connection is recommended, as well as standard web browsers such as Google Chrome.
The Client acknowledges that low network bandwidth or the use of less efficient browsers may adversely affect the performance of the Site.
All costs, fees, subscriptions, and taxes relating to Internet access and to the equipment and software required to access the Site shall remain the sole responsibility of the Client.
2.2.2 Information regarding the terms of access to and use of digital Products and online Services is provided in the Purchase Order and/or the NORMADOC License. The Client shall be responsible for ensuring compliance with the latter by its Users and shall inform them accordingly.
The Client shall also promptly notify NORMADOC in case of any changes in the information provided in the Order, including delivery address(es), the names of the Users, billing details, and/or banking references.
NORMADOC shall not be held liable for any issue arising from the failure to communicate such changes.
    2.3 Order process
The individual who accepts the Purchase Order does so on behalf of the Client, who warrants that such individual is duly authorized to bind it.
Any Order constitutes acceptance of the price and the description of the Product and/or Service as displayed on the Site at the time of the Order, or as stated in the Purchase Order.
Validation of a Purchase Order by ticking the box accepting these GTC, which include the associated License, shall constitute the Client’s electronic signature.
NORMADOC undertakes to fulfill Orders for Products subject to available stock and, more generally, to their availability. In the event of unavailability, NORMADOC agrees to inform the Client as soon as possible. The Order may then, without prior notice: (i) be partially fulfilled, with subsequent complementary deliveries; (ii) be substituted with Products or Services of equivalent characteristics; or (iii) if no equivalent Products or Services are available, be refunded without NORMADOC incurring any liability.
    2.4 Delivery
Physical Products shall be shipped to the billing address or to the address indicated by the Client if delivery is to be made to an address other than the billing address.
Delivery times are provided for information purposes only and, unless otherwise agreed in the quotation, shall begin to run from (i) the date of publication for Products or (ii) the date of invoicing for Services. Except for Consumers, any delay in delivery shall not give rise to any damages, withholding, cancellation of the Order, or refusal of the goods.
In the event of a delivery delay, the Client shall notify NORMADOC’s customer service by email at info@normadoc.com.
Except for Consumers, all risks are transferred to the Client upon placement of the Order, in accordance with Article 1196 of the French Civil Code. NORMADOC shall not be held liable, whether towards the User, the Client, or any third party, for any direct or indirect damage resulting from: (i) any delay, loss, or damage occurring after the Order (ii) any error in the execution of the Order, regardless of the cause; or (iii) any non-conformity due to an imprecise reference in the quotation. In such cases, the Client shall bear any return or replacement costs.
For Consumers only : Pursuant to Article L. 121-20-3 of the French Consumer Code, the maximum delivery date is indicated at the time of the Order. If delivery is delayed by more than seven (7) business days beyond this date (excluding cases of Force Majeure), the Client may terminate the Order in accordance with the conditions set out in Article 8.3 hereof.
2.4.1 Delivery via Colissimo.
Once the parcel is handed over to La Poste, delivery shall occur within 48 business hours (for shipments within Metropolitan France, Corsica, and Monaco), subject to applicable drop-off times.
In the event of absence or failure to deliver the parcel (e.g., no concierge), the postal carrier shall leave a delivery notice indicating the date and the address of the post office where the parcel may be collected upon presentation of valid identification.
IMPORTANT: From the date indicated on the delivery notice, the Client has 15 days to collect the parcel. After this period, the parcel will automatically be returned to NORMADOC, who may resend it, provided the Client requests reshipment and pays the applicable delivery costs.
The conditions governing the Colissimo service are available here.
2.4.2 Incomplete or Non-conforming Delivery (due to the carrier)
Parcels may be damaged, or their contents may have been partially or fully stolen during transport.
If such an issue is identified upon delivery, the Client shall note the issue on the carrier’s delivery slip and refuse the Product by returning it to us, accompanied by a “spoliation report” (form no. 170). If the issue is discovered after the carrier has departed, the Client shall report it by email to info@normadoc.com no later than seventy-two (72) business hours following receipt of the Order.
In accordance with Article L.133-3 of the French Commercial Code, it is the responsibility of any Client who is not a Consumer to send a substantiated written complaint to the carrier by registered letter with acknowledgment of receipt within three (3) days (excluding public holidays). Missing or non-conforming Products shall be refundable under the conditions set forth in Article 5.1.
2.4.3 Incomplete or Non-conforming Delivery (due to NORMADOC)
Despite the care taken in preparing Orders, it is possible that a Product may be missing or that an error may occur during preparation.
If such an error is identified, the Client shall report it as soon as possible, preferably within seventy-two (72) business hours following receipt of the Order. Notification may be made by email to info@normadoc.com.
Missing or non-conforming Products shall be refundable under the conditions set forth in Article 5.1.
2.4.4 Lost parcel
In the event of a lost parcel, the Client shall notify NORMADOC as soon as possible so that an investigation may be opened with the relevant services, if applicable.
    2.5 Preferential terms
Certain categories of individuals may benefit from special offers or preferential pricing on specific Products or Services (e.g., students, Users affiliated with NORMADOC’s partners), under terms communicated via the Site or directly by NORMADOC to the concerned groups.
Any User wishing to benefit from such preferential terms:
• shall provide valid proof of their status; and
• may only use the Products or Services for strictly personal purposes, and solely within the scope of the status entitling them to such offers and preferential pricing.

3. Subscriptions and other Services
For any inquiries regarding Subscriptions or Services, customer support is available from 9:00 a.m. to 6:00 p.m., Monday through Friday (excluding public holidays), by phone at +33 (0)1 40 02 03 05, or by email at support@normadoc.com for technical questions; info@normadoc.com for all other inquiries.
    3.1. Term
The initial term of the Subscription or Service is specified in the quotation or on the invoice. Without prejudice to the provisions applicable to Consumers set out below, the Subscription shall be automatically renewed for successive periods of twelve (12) months, unless otherwise stated by NORMADOC in the Purchase Order.
For Consumers, the following legal provision applies (Article L. 215-1 of the French Consumer Code) : « For service contracts concluded for a fixed term with an automatic renewal clause, the service provider must inform the consumer in writing, by personalized letter or dedicated email, no earlier than three months and no later than one month before the end of the period authorizing the rejection of renewal, of the consumer’s option not to renew the contract.
This information, provided in clear and comprehensible terms, must include, in a clearly visible box, the deadline for non-renewal.
If this information is not duly provided, the consumer may terminate the contract at any time, free of charge, as of the renewal date.
Any advance payments made after the last renewal date or, for contracts converted into open-ended agreements, after the date of conversion of the initial fixed-term contract, shall be reimbursed within thirty days of termination, less any amounts corresponding, up to that date, to performance of the contract. »
    3.2. Modification
The Client may increase the scope of their Subscription, Service, or the number of User accesses at any time by making a request to customer support. The new Order shall be subject to a separate invoicing.
The Client may also reduce the scope of their Subscription, Service, or the number of User accesses, in accordance with Article 3.3 below.
NORMADOC may replace a Product or Service with another of equivalent quality and content. The Client shall be informed in advance and may refuse the proposed modification and request a refund of any amounts already paid corresponding to the remaining term of the Subscription for the Product or Service concerned.
    3.3 Termination
3.3.1 A Subscription or Service may be terminated through the exercise of the right of withdrawal provided in Article 10, provided that such right applies to the Subscription or Service concerned. The Client may also terminate their Subscription up to one (1) month before the expiration of the current Subscription period by sending written notice to customer support. If the request is made by phone, the Client shall then confirm it in writing. Termination shall only take effect on the anniversary date of the Subscription.
NORMADOC may also discontinue a Product or Service in its entirety without incurring any liability. In such case, the Client shall be informed and refunded any amounts already paid corresponding to the remaining term of the Subscription.
For Consumers, the following legal provision applies:
Where a contract has been concluded electronically, or by other means and the professional offers the consumer the ability to enter into contracts electronically at the time of termination, the consumer must be able to terminate the contract by the same means.
To this end, the professional shall provide the consumer with a free functionality enabling electronic notification and completion of all steps required for termination.
Upon receipt of the termination request, the professional shall confirm receipt of the notification and shall inform the consumer, on a durable medium and within a reasonable period of time, of the effective date of termination and the consequences thereof.

Pursuant to Article L. 241-3 of the French Consumer Code, where the professional has failed to issue a refund under the conditions set forth in Article L. 215-1, the amounts due shall accrue interest at the legal rate.
The provisions of this Article intended for Consumers shall also apply to contracts entered into between professionals and non-professionals.
The Subscription may also be suspended or terminated in the cases provided under Article 8 below (“Sanctions for Non-Performance”).
Finally, suspension of the NORMADOC License shall result in the suspension of the associated Subscription or Service, and the termination or expiry of the NORMADOC License shall render the associated Subscription or Service null and void.
3.3.2 Consequences of a Subscription or Service Termination, regardless of cause:
• All amounts still owed by the Client to NORMADOC shall become immediately due and payable. The Client shall remain liable for the payment of all Services provided by NORMADOC and/or all Products delivered or made available by NORMADOC up to the effective termination date of the Contract, and more generally, for the payment of all outstanding invoices issued by NORMADOC.
• In the event of a material breach by the Client, all amounts already paid shall remain acquired by NORMADOC, and the Client shall not be entitled to any refund, without prejudice to any damages that NORMADOC may be entitled to claim.
• Access to the Services for the Client and its Users shall be terminated.

4. Financial terms
    4.1. Price and adjustments
Product and Service prices are indicated in euros, excluding taxes and shipping costs.
The amount of such taxes and fees is specified at the time of the Order. For deliveries within Metropolitan France, a flat-rate shipping charge is invoiced in addition. For any other destination, an additional charge for customs duties, taxes, and fees is invoiced to the User, depending on (i) the destination, (ii) the applicable legislation in the country of destination, and (iii) the nature of the Product shipped.
Prices inclusive of all taxes reflect the VAT applicable on the date of the Order.
To the extent permitted by law, any change in the applicable tax rate, or the introduction of any new tax or levy, including environmental taxes, shall be reflected in the price of the relevant Products or Services and in shipping fees.
The prices invoiced are those in force on the date the Order is placed or renewed, minus, where applicable, any discounts, rebates, or reductions granted.
Payment in installments generates administrative fees, which are automatically added to the total price in the case of multiple payments.
Without prejudice to the risk transfer provisions set forth in Article 2.4 and without any transfer of intellectual property rights over the Information they contained, NORMADOC shall retain ownership of any physical Product until full payment of the principal amount and any applicable charges has been received.
NORMADOC reserves the right to modify its pricing at any time. Such modification shall take effect at the expiry or renewal date of the Subscription, provided that NORMADOC has informed the Client of the new pricing at least two (2) months prior to the end of the current Subscription period. The Client may then terminate the Subscription or Service in accordance with the procedures set out in Article 3.3 above. Failing this, the Subscription or Service shall be tacitly renewed for a new period, and the Client shall be required to pay the adjusted price.
The Client agrees to keep NORMADOC informed of any changes in the identity or contact details of the administrative representative designated for the management of the Subscription.
The amounts invoiced shall remain payable notwithstanding any change in the Client’s corporate structure, including in the event of merger, acquisition, or share transfer.
    4.2. Invoicing and payment
Payment for the Order shall be made by credit card, bank transfer, or direct debit, regardless of the actual use made of the Product or Service by the Client or its Users.
Unless otherwise agreed in the Purchase Order or quotation, payment shall be made on the date of the Order or upon receipt of the invoice.
The Client expressly agrees to electronic invoicing.
    4.3. Late payment and outstanding balances
In the event of late payment, any Client who is not a Consumer shall, without the need for a reminder letter, incur late payment interest in addition to the statutory interest. Such penalties shall be calculated at a rate equal to three (3) times the legal interest rate in force on the date of the invoice, applied monthly as of the first day of delay.
The Client shall also be automatically liable for a fixed recovery indemnity of forty (40) euros per unpaid invoice, in accordance with the provisions of the French Commercial Code, unless higher recovery costs are duly justified, in which case additional compensation may be claimed.
For all Clients: NORMADOC may seek reimbursement of all costs incurred in the judicial recovery of any amounts owed, without prejudice to any damages that may be claimed.
Any subsequent payment, regardless of its cause, shall be immediately and primarily allocated to the settlement of the oldest outstanding invoice.
Failure to pay any invoice by its due date shall result in the suspension of NORMADOC’s obligations, including access to Products and/or Services, until the account is settled in full. In such case, the Client shall not be entitled to any credit or refund.
If the delay in payment exceeds ninety (90) days, NORMADOC reserves the right to terminate the relevant Subscription or Service, without prejudice to its right to recover all sums due up to the effective termination date.
The limitation period for the recovery of any amount owed to NORMADOC shall begin on the date of issuance of the relevant invoice.
NORMADOC may also implement the sanctions provided under Article 9.

5. NORMADOC’s commitments
    5.1. Conformity of Products and Services
Visual representations of the Products and Services are not contractually binding and shall in no event engage the liability of NORMADOC.
NORMADOC shall be liable only for the conformity of the Products and Services with their textual description in the Contract. It is the Client’s responsibility to demonstrate any alleged non-conformity.
The conformity of physical Products is assessed at the time of delivery, in accordance with Articles 2.4.2 and/or 2.4.3.
Digital Products and Services shall be deemed accepted as compliant with the Order in terms of quality and quantity, unless the Client submits a written claim to the following address: info@normadoc.com - referring to the invoice number - within eight (8) days from the date of actual access to the relevant Product or Service.
In any event, NORMADOC’s obligation shall be limited to the replacement of the non-conforming Product or Service. Except for Consumers, return or replacement costs shall be borne by NORMADOC only with its prior, express, and written consent.
NORMADOC undertakes, under an obligation of means, to deliver Products and Services that are free from safety risks.
It is hereby reiterated that the Products and Services are provided in accordance with French legislation in force. NORMADOC shall not be held liable in the event of any non-compliance with the legislation of the country in which the Product or Service is delivered, especially outside the European Union.
    5.2 No warranty on Information
NORMADOC provides no express or implied warranty regarding the news, information, content (including but not limited to texts, images, data, audio, audiovisual or multimedia content), databases, document collections (books, technical documentation, standards, etc.), websites, software solutions and/or search engines made available to Clients by NORMADOC on or via the Site or its components, including RSS feeds (together, the “Information”).
Such Information is provided without any warranty as to its accuracy, completeness, or suitability for any specific Client needs or purposes. It consists of raw data provided “as is,” and is sourced from third-party providers.
The Client is solely responsible for selecting, using and interpreting the Information, as well as for the results obtained via the Site and/or the Products and/or Services, the relevance of such results to their particular situation or area of inquiry, and any actions, decisions, or advice derived or issued on the basis of such Information.
The use and reliance on this Information is therefore carried out entirely at the Client’s own risk, to the exclusion of any liability on the part of NORMADOC.
NORMADOC is not intended to replace the User in conducting research and/or interpreting the Information obtained, and its services shall under no circumstances be considered legal advice or the drafting of legal instruments within the meaning of French Law No. 71-1130 of December 31, 1971, as amended by Law No. 90-1259 of December 31, 1990.

6. Client’s commitments
    6.1 Duty of vigilance
The Client has, prior to placing the Order, verified the suitability of the Products and/or Services with respect to its needs and acknowledges having received all necessary advice and information in order to enter into this Contract. As a result, only the non-conformities provided for in Article 5.1 may be invoked.
THE INFORMATION IS UPDATED AT VARIABLE INTERVALS, DEPENDING ON ITS TYPE. IT IS THE USER’S RESPONSIBILITY TO VERIFY THE DATE OF LAST UPDATE, WHICH APPEARS ON EACH PIECE OF INFORMATION, BEFORE ANY USE.
    6.2 Conformant use
The Client undertakes to use the Products and/or Services and Information in compliance with applicable laws and regulations and with the NORMADOC License.
The Client guarantees compliance with the NORMADOC License by the User and is liable for any use of the Site, the Products, the Services, and the Information made by itself, its Users, or any third party acting on its behalf.
Accordingly, the Client shall indemnify and hold harmless NORMADOC against any claim or legal action brought by any third party arising from any unauthorized use of the Products and/or Services and/or Information.

7. Personal Data
    7.1 General Information
Any processing of personal data, as defined under applicable data protection regulations (the “Data”), must be carried out in compliance with such regulations, including in particular French Law No. 78-17 of January 6, 1978, known as the “Informatique et Libertés” law (as amended), and Regulation (EU) 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, commonly referred to as the General Data Protection Regulation or GDPR (together referred to hereinafter as the “Regulation”).
EVERY NATURAL PERSON HAS THE RIGHT TO ACCESS, RECTIFY, ERASE, AND PORT THEIR DATA, AS WELL AS TO RESTRICT AND OBJECT TO THE PROCESSING OF THEIR DATA, AND TO DEFINE INSTRUCTIONS REGARDING THE MANAGEMENT OF THEIR DATA AFTER THEIR DEATH.
Under these terms, any User and any Client may exercise their rights at any time by sending an email to: support@normadoc.com.
DO NOT CALL LIST (BLOCTEL)
In accordance with Articles L. 223-1 and seq. of the French Consumer Code, Consumers are informed that they have the right, if they wish so, to register on the BLOCTEL telephone solicitation opt-out list, managed by the company Worldline, and accessible at: www.bloctel.gouv.fr. Registration on this list is free of charge and binding on all professionals, except for those with whom the Consumer has an existing contractual relationship.
All information relating to the Data processed or subcontracted by NORMADOC is available in its Privacy and GDPR Policy.
    7.2 Client Data
Each Party, acting as an independent data controller, collects and processes Data such as title, surname, first name, email address, and telephone number of the other Party’s representatives and/or personnel (“Contact Data”) for the following purposes :
(i) The management of the business relationship between the Parties, including administrative and billing purposes, as well as for communication regarding Products and Service offers and
(ii) Compliance with any applicable legal, regulatory, or professional obligations to which either Party may be subject.
Each Party hereby consents to such processing.
Data collected in connection with a withdrawal request is processed by NORMADOC for the sole purpose of handling the request. Such Data is retained only for as long as necessary for this purpose.
Other Contact Data is retained for the duration of the contractual relationship and for the applicable statutory limitation periods.
The Site includes several Data security mechanisms, including an SSL encryption system, to ensure the most effective possible protection of sensitive Data, particularly payment information.
    7.3 User Data
By agreeing to these terms, the Client, who consents to the processing of its own Data, undertakes, where applicable, to obtain the consent of the relevant Users for the processing of their Data, for the purposes and in accordance with the terms set forth in the NORMADOC License.
Solely for the purpose of managing the commercial relationship and ensuring the proper provision of the Products and Services under these terms, Client and User Data may be shared with NORMADOC’s subcontractors, in accordance with NORMADOC’s Privacy and GDPR Policy, which further describes all processing activities carried out by NORMADOC, whether as data controller or processor.

8. Sanctions for non-performance
    8.1 Remedies for material breach
In the event of a material breach of these GTC by one of the Parties, the other Party may:
• Refuse to perform, or suspend performance of, its own obligations;
• Seek termination or rescission of the Contract pursuant to the termination clause set forth below;
• Claim compensation for damages resulting from such breach.
Sanctions that are not mutually exclusive may be combined, and damages may be added thereto. Any reduction in the amounts due under the Contract may only be considered as a remedy with NORMADOC’s express prior consent.
    8.2 Termination clause
The Parties expressly agree to exclude the application of Article 1226 of the French Civil Code. Except in the case referred to in Article 8.3, termination or rescission of this Contract may only occur under the following clause:
Each Party may terminate or rescind this Contract as of right, without prior judicial intervention and without compensation, in the event of a material breach by the other Party of one of its obligations, not fully remedied within fifteen (15) days following the sending of a registered letter (paper or electronic) with acknowledgment of receipt. The following shall constitute material breaches in particular :
• failure by the Client to comply with payment terms or the provisions of the articles “Access to the Site,” “Site Availability,” “Protected Content,” and “User Commitments” of the NORMADOC Licence;
• continuous failure by NORMADOC, for a period of three (3) weeks, to fulfill its obligation of means to ensure proper functioning and availability of the Site, as provided for in the article “Site Availability” of NORMADOC License.
    8.3. Termination for delay (for Consumers only)
Where a Product is delivered to a Consumer with a delay of more than seven (7) business days beyond the maximum delivery date indicated in the Order, termination shall take effect without the formal notice required under the preceding paragraph. The Consumer shall send a registered letter, either in paper or electronic form, with acknowledgment of receipt, within sixty (60) days from the initial delivery date. All sums paid by the Consumer shall then be reimbursed in full (excluding any applicable return shipping costs) within a maximum of thirty (30) days from receipt of the said registered letter.

9. Limitations and exclusions of liability
    9.1 Force majeure
Neither Party shall be held liable for any failure to perform resulting from an event of force majeure, as defined under applicable law and case law, including but not limited to attempted intrusions or security breaches of the Site or the Information, failures or strikes affecting telecommunications networks or carrier services, natural disasters (such as flooding, fire, earthquake or explosions), pandemics or epidemics, administrative or governmental order, war, strikes or labor disputes, or any failure by a subcontractor to the extent such failure is itself attributable to a Force Majeure event under this clause.
If the interruption resulting from a Force Majeure event lasts more than thirty (30) calendar days, NORMADOC may terminate this License and the Associated Agreement by sending the Client a registered letter, in either paper or electronic form, with acknowledgment of receipt.
    9.2 Exclusions of liability
NORMADOC shall in no event be held liable for indirect, incidental, or consequential damages of any kind, including but not limited to loss of opportunity, profits, business, goodwill, orders, revenue, clients, or data, or for moral damages.
The Client remains the sole responsible for :
- The selection of the Product or Service and its suitability for their needs, and acknowledge having received all necessary and sufficient advice and information regarding (i) the conditions of use, (ii) capabilities, and (iii) performance limitations of such Product or Service ;
- Their use of the Information, any interpretation thereof, any advice issued based on it, the results obtained, and any questions formulated or actions undertaken based on the Information provided.
NORMADOC shall not be liable for any damage arising from: (i) unsuccessful, incorrect, or partially erroneous searches; (ii) improper use of the Information, including inaccurate or incomplete Information; (iii) indexing errors; (iv) delays in publication; (v) insufficient completeness of the data contained in the various Products and Services.
Likewise, NORMADOC shall not be liable for any damage suffered by the Client, User, or any third party, whether directly or indirectly caused by : (i) the Client’s breach of the NORMADOC License; (ii) mere negligence; (iii) use of the Product or Services for purposes other than those disclosed and intended; (iv) failure to install updates provided by NORMADOC or its partners ; (v) third-party products or services accessible through the Product or Services; or (vi) any content or downloads accessed via links to platforms other than NORMADOC Sites.
    9.3 Limitations of liability
In all cases:
• Apart from the statutory warranties applicable to any seller, NORMADOC shall only be bound by an obligation of means;
• In any case where NORMADOC's liability is established, and to the fullest extent permitted by law, regardless of the nature, basis, or form of the claim (including claims brought by third parties, authorities, or for indemnification), it is expressly agreed that, unless gross negligence or willful misconduct is duly proven by the Client, NORMADOC’s total liability under this Contract shall not exceed: (i) for Subscription and other Services : the amount paid by the Client for the Subscription or Service at stake during the six (6) months preceding the event giving rise to the liability; or (ii) for Product purchase: the amount paid by the Client for said Product.
Furthermore:
- In the event of a breach by either Party of its contractual obligations, the affected Party shall take all necessary steps to mitigate its damage;
- The Client and/or the User may not bring any claim, regardless of its nature or legal basis, more than one (1) year after the event giving rise to such claim;
- The limitations and exclusions of liability set forth in this Article 9 form part of the essential contractual balance agreed between the Parties under this Contract.
This Article shall survive the termination, rescission, or expiration—whether total or partial—of this License, regardless of the cause.

10. Right of withdrawal (for Consumers)
Pursuant to Articles L. 221-18 and seq. of the French Consumer Code, and within the limitations set forth below, the Consumer has a right of withdrawal exercisable within a period of fourteen (14) clear days from the receipt of any Order for a Product or Service sold remotely.
    10.1 Statutory limitations.
In accordance with Article L. 221-28 (13°) of the French Consumer Code, this right of withdrawal does not apply to contracts for the supply of digital content not provided on a tangible medium, where performance has begun after the Consumer has given their prior express consent and has expressly waived their right of withdrawal.
Since NORMADOC Subscriptions and Orders for digital Products involve immediate access to digital content not supplied on a tangible medium, the Consumer who agrees to these GTC expressly waives their right of withdrawal with respect to such Products and Services.
Furthermore, for contracts that do not involve the supply of digital content, and pursuant to Article L. 221-25 of the French Consumer Code, if the Consumer requests that performance of the service begin before the expiration of the withdrawal period and later exercises their right of withdrawal, they shall pay the professional an amount corresponding to the service provided up to the time of their withdrawal notice; such amount being proportionate to the total agreed price under the contract. If the total price is excessive, the appropriate amount shall be calculated based on the market value of the service provided.
    10.2 Procedures.
The burden of proof regarding the exercise of the right of withdrawal lies with the Consumer.
The withdrawal may be exercised without the need to provide any justification and without incurring any penalties, within a period of fourteen (14) days, which runs from:
- the conclusion of the contract, for service contracts and those referred to in Article L. 221-4 of the French Consumer Code;
- the receipt of the goods by the Consumer or by a third party, other than the carrier, designated by the Consumer, for contracts for the sale of goods;
- in the case of an Order covering several Products delivered separately, or for an Order of a Product consisting of multiple lots delivered over a defined period, from the receipt of the last Product or lot;
- for contracts providing for the regular delivery of Products over a defined period, from the receipt of the first Product.

To exercise their right of withdrawal, the Consumer must notify NORMADOC by sending a letter by registered mail with acknowledgment of receipt, including the following completed form on plain paper, addressed to the customer service department at the postal address indicated on the quotation or the invoice :
I/we (*) hereby give notice of my/our (*) withdrawal from the subscription contract relating to the sale (*) of the following goods, received on ………….. / (*) the provision of the following services, ordered on …………………
Name(s) of Consumer(s): …………………………………………
Address(es) of Consumer(s): ……………………………………
Signature(s) of Consumer(s) (if this form is notified on paper):
Date: ………………………………………
(*) Delete as appropriate.
In the case of withdrawal concerning the purchase of Products supplied on a tangible medium, the Consumer shall, at their own expense, return the Products to the NORMADOC “returns department” at the address indicated on the quotation or any invoice, within a maximum of fourteen (14) days from the notification of their decision to withdraw. Products must be returned in their original condition and complete (including packaging, accessories, manuals, etc.).
NORMADOC shall reimburse the Consumer upon receipt of the returned Product, using the same payment method used for the initial Order, unless the Consumer expressly agrees to a different method, provided that such reimbursement does not incur any additional costs for the Consumer.
As the return is not attributable to any fault on the part of NORMADOC, it shall not be required to refund any additional delivery costs if the Consumer has expressly selected a more expensive delivery method than the standard delivery method offered by NORMADOC. In such cases, only the estimated cost of standard delivery shall be reimbursed.
In the event of depreciation of the Products resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product(s), the Consumer may be held liable, and NORMADOC may refuse to consider the Product as having been validly returned.

11. General provisions
    11.1 Contractual framework. The GTC applicable to the Client shall be those in effect on the date of the Order or the renewal of the Subscription.
In the event of any inconsistency between the GTC (or the License) and the Purchase Order, the provisions of the Purchase Order shall prevail, provided that they expressly state that they derogate from the GTC (or the License).
With respect to the marketing of the Products and/or Services, the Contract constitutes the only binding agreement on the Client and the Users, to the exclusion of any contractual documentation issued by the Client, including its general purchasing terms or service supply terms.
If any provision of the GTC conflicts with any applicable legal or regulatory provision and/or is declared null and void or unenforceable by a competent court, it shall be deemed unwritten, and all other provisions of the GTC shall remain in full force and effect.
No waiver or tolerance granted under these terms shall be construed as a waiver of any right.
Any statements, agreements, waivers, or other acts or omissions by the Parties shall not be construed as modifying these GTC and shall only be binding if set out in writing and duly signed by the Parties.
    11.2 Communication.
Each Party agrees to treat as strictly confidential, and not to disclose, any information, document, data, or concept of which it may become aware in connection with the Order and/or the provision of Products and Services (including, but not limited to, discounts granted by NORMADOC, specific terms of Products and Services, and exchanges between clients).
NORMADOC and the Client mutually authorize each other to use the other’s name, logo, or trademark as a commercial reference, solely for marketing and promotional purposes, and across all media. Such use shall be strictly subject to compliance with their respective brand guidelines.
    11.3 Miscellaneous.
NORMADOC is authorized to subcontract the performance of the Contract, in whole or in part. In such case, it shall remain fully liable to the Client for the acts and omissions of its subcontractors.
NORMADOC may freely assign, at any time, all or part of its rights and obligations under these GTC to any third party of its choice (including by way of business transfer, asset contribution, share transfer, or merger).
The Client and/or the User hereby waive the benefit of Articles 1221 and 1222 of the French Civil Code.
The Parties shall at all times operate independently in the performance of this License, which shall not be construed as creating any relationship of subordination or a de facto partnership between them.

12. Claims / Dispute resolution
    12.1 Governing law.These GTC shall be governed by French law. Their language of interpretation shall be French.
    12.2 Conciliation and Mediation. In the event of any dispute of any kind arising from the interpretation or performance of this Contract, and prior to initiating any legal proceedings, the Parties shall seek an amicable resolution. In the absence of such a resolution, they undertake to hold a conciliation meeting, at the initiative of the more diligent Party, within three (3) weeks of receipt of a written request to that effect.
Following this meeting, any Consumer shall have the right to refer the dispute to the consumer mediation body to which NORMADOC is affiliated - CNPM - MEDIATION DE LA CONSOMMATION - by submitting a claim online at: https://cnpm-mediation-consommation.eu, or by post to: CNPM – MEDIATION – CONSOMMATION, 27 avenue de la Libération, 42400 Saint-Chamond, France.
Consumers may also make use of the European online dispute resolution platform:
​https://ec.europa.eu/consumers/odr/main/?event=main.consumer.rights#inline-nav-2​
    12.3 Jurisdiction / Arbitration. If conciliation and/or mediation attempts fail, any dispute shall fall, except in the case of Consumers, under the exclusive jurisdiction of the Paris Commercial Court, even in the event of summary proceedings, third-party claims, or multiple defendants.
For Consumers only: If conciliation and/or mediation attempts fail, any dispute shall be brought before one of the territorially competent courts pursuant to the French Code of Civil Procedure. The Consumer may also bring the matter before the court of the place where they resided at the time of placing the order or at the time the harmful event occurred.
For Clients who are not citizens of a Member State of the European Union: The Parties may agree to submit any dispute to arbitration administered by the International Chamber of Commerce (ICC), in accordance with the ICC Rules of Arbitration in force at the time the request for arbitration is filed.
The arbitration shall take place in Paris, France, and shall be conducted in French. The arbitral tribunal shall be composed of three arbitrators appointed in accordance with said rules. The applicable law shall be French law.
The arbitrators shall render their award as promptly as possible and no later than four (4) months from the constitution of the arbitral tribunal.
The tribunal shall have no authority to award punitive damages. Each Party shall bear its own arbitration costs and shall be responsible for its own legal counsel, experts, and witnesses. The administrative costs of the arbitration, including arbitrators' fees, shall be shared equally between the Parties, unless otherwise decided by the arbitral tribunal.
The arbitral award shall have the force of a final and binding decision rendered as last resort and may be recognized or enforced in any competent jurisdiction.
However, the Parties may elect to enforce Article 11.2 of these GTC and Articles 5 (Protected Content), 6 (User Commitments), and 10 (Specific Licenses) of the NORMADOC License directly before competent courts rather than through arbitration.

For any further questions, or if you require assistance, please do not hesitate to contact us.