Service quality for small retail trade. Part 6: Requirements for service stations.
€69.00
Service quality for small retail trade. Part 5: Requirements for flower shops.
Service quality for small retail trade. Part 1: General requirements
€72.00
Service quality for small retail trade. Part 2: Requirements for fishmongers.
€75.00
Service quality for small retail trade. Part 3: Requirements for optician's
€62.00
Service quality for small retail trade. Part 4: Requirements for butcher's and delicatessen
