Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
€86.00
Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations
€98.00
Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
€77.00
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
€96.00
Guide for the assessment of management system standard for the sustained success of an organization according to UNE-EN ISO 9004:2009
€109.00
Quality management. Outsourced processes.
€59.00
Quality management -- Guidelines for realizing financial and economic benefits. (ISO 10014:2006)
€78.00
Quality management -- Guidelines for realizing financial and economic benefits. (ISO 10014:2006/Cor.1:2007)
€0.00
Quality management. Guidelines for training.
€61.00
Guidance on statistical techniques for ISO 9001:2000
Quality management. Guidelines on people involvement and competence
Quality management systems -- Guidelines for the application of ISO 9001:2015
€116.00
Quality management -- Guidelines for quality management in projects
Guidelines for auditing management systems (ISO 19011:2018)
€115.00
Quality management - Quality of an organization - Guidance to achieve sustained success (ISO 9004:2018)
€124.00
