Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts
€84.00
Collaborative business relationship management systems — Framework
€127.00
Service excellence - Creating outstanding customer experiences through service excellence
€75.00
Provision of services - Part 1: Service procurement - Guidance for the assessment of the capacity of service providers and evaluation of service proposals
€83.00
Provision of services - Part 2: Services Contracts - Guidance for the design, content and structure of contracts
€88.00
