CUSTOMER CONTACT CENTRES

UNE-EN ISO 18295-1:2018

UNE-EN ISO 18295-1:2018

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Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017)

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UNE-EN ISO 18295-2:2018

UNE-EN ISO 18295-2:2018

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Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)

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