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BS EN 14012:2019
Postal services. Quality of service. Complaints handling principles
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Summary
Consumers;Quality auditing;Quality control;Consumer-supplier relations;Postal services;Management techniques
Technical characteristics
| Publisher | British Standards Institution (BSI) |
| Publication Date | 10/04/2019 |
| Page Count | 60 |
| Themes | Management techniques |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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Previous versions
04/10/2019
Active
Most Recent
31/01/2010
Superseded
Historical
03/04/2003
Superseded
Historical