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BS EN ISO 18295-2:2017
Customer contact centres Requirements for clients using the services of customer
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Summary
Information exchange;Data processing;Consumer-supplier relations;Quality assurance;Communication processes;Personnel;Recruitment;Job specification;Management;Training;Consumers;Measurement;Organizations;Consumer protection;Communication skills
Technical characteristics
| Publisher | British Standards Institution (BSI) |
| Publication Date | 08/15/2017 |
| Page Count | 18 |
| Themes | Communication skills |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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15/08/2017
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