DIN EN 13876:2003-03

This European Standard specifies in the form of a 'Code of Practice' management controls and key performance indicators necessary for the effective and efficient management of customer's cargo throughout the transport process. It is intended for use by the providers of the service and as general guidance by purchasers of such services (customers) and it defines the principles, best practices and obligations of the provider as well for the client as providing advice with regard to contribution by the customer that will facilitate the most effective outcome.