DIN EN 15221-3:2018-12

This European Standard provides a guideline how to measure, achieve and improve quality in FM. It gives complementary guidelines to EN ISO 9000, EN ISO 9001 and EN 15221-2 within the framework of EN 15221 1. The standard provides a link into management methods and management theories.This European Standard is applicable to:- FM in public and private organizations;- client organization and service provider relationships;- full range of facility products or facility services;- both types of service providers in FM (internal and external);- all types of working environments (e. g. industrial, commercial, administration, military, healthcare etc.).This European Standard is applicable to business services (not consumer oriented).This European Standard does not:- replace the quality management systems of the client organization;- provide standard forms:- for performance and quality management systems (delivering a quality management system);- for defining requirements;- for a measurement tool;- for service level;- apply to the certification of the quality system of Facility Management (covered by EN ISO 9001).