DIN EN 15838:2010-02
Superseded Standard
Historical

DIN EN 15838:2010-02

Customer Contact Centres - Requirements for service provision; German version EN 15838:2009

Summary

This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced. This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.

Notes

Pour le(s) document(s) annulé(s) et non remplacé(s) DIN CWA 14087 (2001-04) l'éditeur recommande ce document.

Technical characteristics

Publisher Deutsche Institut für Normung e.V. (DIN)
Publication Date 02/01/2010
Cancellation Date 10/01/2017
Page Count 35
EAN ---
ISBN ---
Weight (in grams) ---
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