Superseded
Standard
Historical
DIN ISO 10001:2008-07
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations (ISO 10001:2007); Text in German, English and French
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Summary
The standard provides guidance for planning, designing, implementing, maintaining and improving customer satisfaction codes of conduct. Such codes are those that relate to promises to customers, made by an organization concerning its behaviour, that are aimed at customer satisfaction.
Notes
À remplacer par DIN ISO 10001 (2017-07).
Technical characteristics
| Publisher | Deutsche Institut für Normung e.V. (DIN) |
| Publication Date | 07/01/2008 |
| Page Count | 39 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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