Superseded
Standard
Historical
DIN ISO 10003:2008-07
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations (ISO 10003:2007); Text in German, English and French
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Summary
The standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute resolution process for customer complaints that have not been resolved by the organization. It is applicable to the resolution of domestic and cross-boarder disputes including those arising from electronic commerce.
Notes
À remplacer par DIN ISO 10003 (2017-07).
Technical characteristics
| Publisher | Deutsche Institut für Normung e.V. (DIN) |
| Publication Date | 07/01/2008 |
| Page Count | 61 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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