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DIN SPEC 77231:2017-08
Process and competence framework for service excellence in branch banking
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Summary
This DIN SPEC in accordance with the PAS procedure was developed within a workshop set up on a temporary basis. The document was developed and approved by teh authors named in the foreword. This DIN SPEC specifies the process and competence framework for service excellence in branch banking.
Technical characteristics
| Publisher | Deutsche Institut für Normung e.V. (DIN) |
| Publication Date | 08/01/2017 |
| Page Count | 32 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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01/08/2017
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