ISO 18295-2:2017 (R2023)
Active , Reaffirmed Standard
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ISO 18295-2:2017 (R2023)

Customer contact centres
Part 2: Requirements for clients using the services of customer contact centres

Summary

ISO 18295-2:2017 specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer expectations are consistently met through the provision and management of appropriate arrangements with CCCs meeting the requirements of ISO 18295-1. ISO 18295-2:2017 is applicable to clients using CCCs of all sizes, across all sectors including in-house (captive) centres and outsourced (third party operator) centres, across multiple contact channels, including voice and non-voice media.

Notes

90.93 : Norme internationale confirmée

Technical characteristics

Publisher International Organization for Standardization (ISO)
Publication Date 07/06/2017
Confirmation Date 05/15/2023
Edition 1
Page Count 6
EAN ---
ISBN ---
Weight (in grams) ---
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