ISO 9241-154:2013 (R2020)
Active , Reaffirmed Standard
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ISO 9241-154:2013 (R2020)

Ergonomics of human-system interaction
Part 154: Interactive voice response (IVR) applications

Summary

ISO 9241-154:2013 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call. It is intended to be used together with ISO/IEC 13714.

Notes

90.93 : Norme internationale confirmée

Technical characteristics

Publisher International Organization for Standardization (ISO)
Publication Date 02/05/2013
Confirmation Date 03/27/2020
Edition 1
Page Count 35
EAN ---
ISBN ---
Weight (in grams) ---
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