NBN ISO 21902:2021

This document establishes requirements and provides guidelines for “accessible tourism for all” with
the aim of ensuring equal access and enjoyment of tourism by the widest range of people of all ages and
abilities.
This document provides information on the key aspects of policy making, strategy, infrastructure,
products and services and is addressed to all stakeholders involved in the tourism supply chain,
whether from the public or private sector. It applies at local, regional, national and international levels.
NOTE Stakeholders include, but are not limited to, public administrations, accommodation services, catering
and restaurant services, transport, tour operators and travel agencies, MICE and leisure activities, as well as
service providers from other economic sectors related to tourism, travel and destination management, including
their contractors and suppliers.