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NBN ISO 23592:2021
Service excellence — Principles and model
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Summary
This document specifies service excellence terminology, principles and model to achieve outstanding
customer experience and sustainable customer delight. It does not focus on the provision of basic
customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations,
public services and not-for-profit organizations.
customer experience and sustainable customer delight. It does not focus on the provision of basic
customer service but on the provision of excellent service.
This document applies to all organizations delivering services, such as commercial organizations,
public services and not-for-profit organizations.
Technical characteristics
| Publisher | Bureau de Normalisation Belge (NBN) |
| Publication Date | 08/12/2021 |
| Page Count | 32 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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