NBN ISO/IEC 20000-10:2021

This document describes the core concepts of ISO/IEC 20000 (all parts), identifying how the different
parts support ISO/IEC 20000-1:2018 as well as the relationships between ISO/IEC 20000-1 and other
International Standards and Technical Reports. This document also includes the terminology used in
all parts of ISO/IEC 20000, so that organizations and individuals can interpret the concepts correctly.
This document can be used by:
a) organizations seeking to understand the terms and definitions to support the use of ISO/IEC 20000
(all parts);
b) organizations looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve
their goal;
c) organizations that wish to understand how ISO/IEC 20000 (all parts) can be used in combination
with other International Standards;
d) practitioners, auditors and other parties who wish to gain an understanding of ISO/IEC 20000
(all parts).