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NBN ISO/IEC 30105-1:2021
Information technology — IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes — Part 1: Process reference model (PRM)
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Summary
ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT-enabled business
process outsourcing service provider for the outsourced business processes. It defines the processes to
plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
— covers IT-enabled business processes that are outsourced;
— is not intended to address IT processes but includes references to them at key touchpoints for
completeness;
— is applicable to the service provider, not to the customer;
— is applicable to all lifecycle processes of ITES-BPO;
— serves as a process reference model for organizations providing ITES-BPO services.
process outsourcing service provider for the outsourced business processes. It defines the processes to
plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
— covers IT-enabled business processes that are outsourced;
— is not intended to address IT processes but includes references to them at key touchpoints for
completeness;
— is applicable to the service provider, not to the customer;
— is applicable to all lifecycle processes of ITES-BPO;
— serves as a process reference model for organizations providing ITES-BPO services.
Technical characteristics
| Publisher | Bureau de Normalisation Belge (NBN) |
| Publication Date | 05/26/2021 |
| Page Count | 34 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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