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NBN ISO/IEC TS 33054:2021
Information technology — Process assessment — Process reference model for service management
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Summary
This document defines a process reference model for the domain of service management.
The model specifies a process architecture for the domain and comprises a set of processes. Each
process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent
assessors who wish to select a model, and associated documented process method, for assessment (for
either capability determination or process improvement).
The model specifies a process architecture for the domain and comprises a set of processes. Each
process is described in terms of process purpose and outcomes.
The process reference model in this document is directed at assessment sponsors and competent
assessors who wish to select a model, and associated documented process method, for assessment (for
either capability determination or process improvement).
Technical characteristics
| Publisher | Bureau de Normalisation Belge (NBN) |
| Publication Date | 05/12/2021 |
| Page Count | 82 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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12/05/2021
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