NF EN ISO 41015, X50-125 (04/2023)

This document provides recommendations on the different ways a facility management (FM) organization can influence organizational behaviors to achieve better facility outcomes, including how FM can engage, empower and influence users, service providers and other interested parties acting together to optimize outcomes and user experience during any interaction with the built environment. Therefore, and simultaneously, it is possible to rely on these behaviors to achieve the objectives and goals of the requesting organization at the organizational level, regardless of the type of organization or the built environment involved. This fundamentally links to the role of the FM, as defined in ISO 41001. This document aims to complement the requirements of ISO 41001, which are based on the PDCA (Plan-Do-Check-Act) methodology. This document applies to both large and small organizations. NOTE 1 For the purposes of this document, the term “organization” refers to the facility management organization (or FM organization), unless otherwise stated. NOTE 2 The English terms “facility management” and “facilities management” can be used interchangeably.
(Automatic translation from French)