NF ISO 24510, P15-920 (02/2024)

This document specifies the elements of drinking water and sanitation services relevant to users. It also provides recommendations for identifying user needs and expectations and assessing whether these needs and expectations have been met. The following subjects fall within the scope of this document: — the definition of a common language for the different interested parties; — the definition of the key elements constituting the service to users and their characteristics; — the objectives of the service taking into account the needs and expectations of users; — guidelines for meeting user needs and expectations; — the criteria for evaluating the service to users; — a presentation of performance indicators; — examples of performance indicators. The following subjects do not fall within the scope of this document: — methods of design and construction of drinking water distribution networks and sanitation systems; — the regulatory management structure and the methodology for operating and managing activities linked to drinking water and sanitation services, including the conclusion of contracts; — questions related to installations inside buildings.
(Automatic translation from French)