NF ISO 24540, P15-540 (05/2023)

This document lays the foundations for a framework to ensure the effectiveness and efficiency of public water services taking into account the needs and expectations of stakeholders. It applies to all public water services, regardless of their ownership and management model (public or private), their size, the service provided or their location. This document formulates principles for effective and efficient governance of public water services and focuses on the roles and responsibilities of responsible bodies and operators, as well as the decision-making process involving relevant stakeholders. It also includes the main types of decisions to be made.
(Automatic translation from French)