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Standard
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NF X50-700 (03/2006) (R2011)
Service quality - Approach for improving service quality - The reference and service commitments - Recommendations - Qualité des services
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Summary
Le présent document spécifie les exigences applicables à l'élaboration de référentiels d'engagements de service.
Technical characteristics
| Publisher | Association Française de Normalisation (AFNOR) |
| Publication Date | 03/01/2006 |
| Release Date | 03/01/2006 |
| Confirmation Date | 10/31/2011 |
| Page Count | 12 |
| Themes | Management and performance |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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01/03/2006
Active
, Reaffirmed
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