Level of Repair Analysis (LORA)
€118.00
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
€73.00
Customer Contact Centres - Requirements for service provision
€78.00
Hospitality services. Catering services. Requirements for the implementation of a self control system based on HACCP principles.
€95.00
Management consultancy services
€72.00
Maintenance - Guideline on preparation of maintenance contracts.
€69.00
Service quality for small retail trade. Part 1: General requirements
€64.00
Service quality for small retail trade. Part 5: Requirements for flower shops
Restaurant services. Management requirements.
€40.00
Restaurant services. Requirements for the maintenance of facilities and equipment.
€28.00
Restaurant services. Provision and storage requirements.
€35.00
Restaurant services. Hygiene requirements.
Restaurant services. Lounge requirements.
€60.00
Restaurant services. Requirements for transport .
Restaurant services. Bar requirements.
