Environmental management systems - Guide of application of ISO 14001 to territorial authorities - Recommendations for implementation within a territorial authority or one of its services and approach to the implementation over a territory - Systèmes de management environnemental
€156.67
Quality management - Customer satisfaction survey - Management de la qualité
€107.33
Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts
€84.00
Quality of services - Measurement and monitoring for improving the service quality - Recommendations - Qualité des services
€65.33
Service quality - Approach for improving service quality - The reference and service commitments - Recommendations - Qualité des services
€52.00
Guidance on outsourcing
€130.00
Service excellence - Principles and model
€93.67
Service excellence - The voice of the customer (VoC) including customer insights
€82.00
Guidance on Outsourcing (ISO 37500:2014)
€190.65
Drafting service standards in conformity with procurement law - Guidelines for standardisation
€0.00
Achieving Customer Delight through Service Excellence
Service Engineering - Entwicklungsbegleitende Normung (EBN) für Dienstleistungen
€34.30
Guiding principles and framework for the sharing economy
This product is not for sale, please contact us for more information
Service excellence — Measuring service excellence performance
€115.00
Service excellence — Designing excellent service to achieve outstanding customer experiences
€155.00
