Touristic activities - Quality promotion in tourist information offices - Methodological guide for a mobilizing approach to visitor service when promoting a tourist destination - Activités touristiques
€141.33
Environmental management systems - Guide of application of ISO 14001 to territorial authorities - Recommendations for implementation within a territorial authority or one of its services and approach to the implementation over a territory - Systèmes de management environnemental
€156.67
Services provided by electronic security systems companies
€65.33
Management tools - Information management - Outils de management
€134.67
General requirements relative to professional qualification bodies for intellectuel services enterprises
€82.00
Customer-supplier relations - Quality of demonstrations (tests, calculations, simulations, etc.) - Part 2 : guidelines for requesting and conducting tests - Relations clients-forunisseurs
Compagny support - Description for the types of business advice and supports provided to small enterprises in Europe - Accompagnement de l'entreprise
€59.00
Quality of Internet services - Access to Internet and related services - Quality of the provided service parameters, performance levels and conformity declaration - Qualité des services Internet
Local public services - Service system of reference for activities relating to drinking water supply and sewerage, applied by local communities - Part 1 : user services - Services publics locaux
€47.00
Maintenance contract. Rules for invitation to tender for private maintenance.
€52.00
Guide for devising the main information needed by consumers before purchasing.
€28.00
Guide for taking into account criteria for maintenability of durables for industrial and professionnal use.
€62.33
Standard specific administrative conditions of contract applicable to maintenance contracts for certains equipment or items of equipment.
€93.67
Quality management - Customer satisfaction survey - Management de la qualité
€107.33
Presentation of texts for guarantee and after-sales service contracts for general domestic and electronic equipment.
€37.33
