Cause and effect matrix - Tableau des causes et effets
€88.33
Industrial data quality - Guide for ISO 8000 series
€107.33
Service excellence - Principles and model
€93.67
Service excellence - The voice of the customer (VoC) including customer insights
€82.00
Process and competence framework for service excellence in branch banking
€0.00
IEC 61078:2006 Analysis techniques for dependability - Reliability block diagram and boolean methods
€302.00
IEC 62308:2006 Equipment reliability - Reliability assessment methods
€389.00
IEC 61025:2006 Fault tree analysis (FTA)
IEC 62429:2007 Reliability growth - Stress testing for early failures in unique complex systems
IEC 61078:2016 Reliability block diagrams
€499.00
Service excellence - Creating outstanding customer experiences through service excellence
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IEC 61070:1991 Compliance test procedures for steady-state availability
€244.00
Quality requirements for composite processes
Achieving Customer Delight Through Service Excellence
€78.50
