Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
€86.00
Conformity assessment -- Guidelines and examples of a certification scheme for services
€93.00
Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations
€98.00
Conformity assessment - Requirements for bodies providing audit and certification of management systems - Part 3: Competence requirements for auditing and certification of quality management systems (ISO/IEC 17021-3:2017)
€59.00
Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
€77.00
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
€96.00
Procedure for the regulatory inspection. Pressure equipment. Part 3: Specific requirements for refineries and petrochemical plants
€82.00
Conformity Assessment - General principles and requirements for validation and verification bodies (ISO/IEC 17029:2019)
€92.00
Ethical claims and supporting information — Principles and requirements
€72.00
Conformity assessment — Guidelines and examples of a scheme for the certification of processes
€94.00
Procedure for the regulatory inspection. Cranes. Part 2: Mobile cranes
Conformity assessment - General requirements for third-party marks of conformity (ISO/IEC 17030:2003)
€53.00
Guide for the assessment of management system standard for the sustained success of an organization according to UNE-EN ISO 9004:2009
€109.00
Quality management. Outsourced processes.
Conformity assessment - General requirements for proficiency testing (ISO/IEC 17043:2010)
€95.00
