Service quality - Approach for improving service quality - The reference and service commitments - Recommendations - Qualité des services
€52.00
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations - Management de la qualité
€111.33
Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations - Management de la qualité
€89.33
Security Requirements for Trustworthy Systems Managing Certificates for Electronic Signatures
€85.86
Guide for understanding of the ISO 9001 standard for sole accounting practitioners
€128.67
Quality management systems - Fundamentals and vocabulary - Systèmes de management de la qualité
€102.33
Public passenger transport - Basic requirements and recommendations for systems that measure delivered service quality - Transport public de voyageurs
€64.01
Transportation services - Guidance notes on the application of EN ISO 9001:2000 to the road transportation, storage, distribution and railway goods industries - Services de transport
Aerospace series - Quality management systems - Qualification Procedure for aerospace standard parts - Série aérospatiale
€70.33
Sampling procedures for inspection by attributes - Part 5 : system of sequential sampling plans indexed by acceptance quality limit (AQL) for lot-by-lot inspection
Control charts - Part 1 : general guidelines
€78.00
Aid for local shops - Collective approach for improving performance of local shops - Aid provided by the Chambers of Commerce of the Provence Alpes Côte d'Azur region - Accompagnement des commerces de proximité
€107.33
Analysis techniques for system reliability - Procedure for failure mode and effects analysis (FMEA) - Techniques d'analyses de la fiabilité du système
€153.00
Maintainability of equipment - Part 3 : verification and collection, analysis and presentation of data
€107.86
Transport Quality Management System - Road, Rail and Inland navigation transport - Quality management system requirements to supplement EN ISO 9001 for the transport of dangerous goods with regard to safety - Systèmes de management de la qualité du transport
€51.24
