BS ISO 10002:2018
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BS ISO 10002:2018

Quality management. Customer satisfaction. Guidelines for complaints handling in organizations

Summary

Planning;Quality assurance systems;Production management;Data acquisition;Design;Consumer-supplier relations;Documents;Personnel;Quality auditing;Organization and methods;Policy;Consumer protection;Performance;Quality management;Management

Technical characteristics

Publisher British Standards Institution (BSI)
Publication Date 07/18/2018
Page Count 42
Themes Management
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