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Draft standard
Historical
DIN ISO 10008:2012-08
Quality Management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO/DIS 10008:2012)
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Summary
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction system within an organization. It is applicable to any organization engaged or planning to be engaged in a business-to-consumer electronic commerce transaction (B2C ECT), regardless of size, type, and activity.
Technical characteristics
| Publisher | Deutsche Institut für Normung e.V. (DIN) |
| Publication Date | 08/01/2012 |
| Cancellation Date | 01/01/2015 |
| Page Count | 41 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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