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Standard
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DIN ISO 10008:2015-01
Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO 10008:2013); Text in German, English and French
Summary
This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction system within an organization. It is applicable to any organization engaged or planning to be engaged in a business-to-consumer electronic commerce transaction (B2C ECT), regardless of size, type, and activity.
Technical characteristics
| Publisher | Deutsche Institut für Normung e.V. (DIN) |
| Publication Date | 01/01/2015 |
| Page Count | 85 |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
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