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DIN ISO 10008:2015-01

Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions (ISO 10008:2013); Text in German, English and French

Summary

This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction system within an organization. It is applicable to any organization engaged or planning to be engaged in a business-to-consumer electronic commerce transaction (B2C ECT), regardless of size, type, and activity.

Technical characteristics

Publisher Deutsche Institut für Normung e.V. (DIN)
Publication Date 01/01/2015
Page Count 85
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