Superseded
Standard
Historical
NF EN 14012, Z17-006 (02/2009)
Postal services - Quality of service - Complaints handling principles - Services postaux
Preview
Summary
DI 97/67/CE 15/12/1997 Directive concernant des règles communes pour le développement du marché intérieur des services postaux de la communauté et l'amélioration de la qualité du service.
Technical characteristics
| Publisher | Association Française de Normalisation (AFNOR) |
| Publication Date | 02/01/2009 |
| Release Date | 02/01/2009 |
| Cancellation Date | 11/01/2022 |
| Page Count | 43 |
| Themes | Management and performance |
| EAN | --- |
| ISBN | --- |
| Weight (in grams) | --- |
Replaces
01/12/2003
Superseded
Historical
Previous versions
01/09/2019
Active
Most Recent
01/02/2009
Superseded
Historical